RETURN + REFUND POLICY

Thank you for making your purchase with us here at The Shop!

More than anything, we want you to love your purchased goods. Online orders are eligible for a full refund to original payment method or online credit (excluding shipping fees),  IF product(s) are returned within 14 days after the date that you your order was delivered.

Example: order delivery date was May 1st; returned package must be postmarked no later that May 15th (latest).

Items that were purchased need to be returned in the same, "sellable" condition as when originally purchased. i.e: not washed, not worn, not damaged, and with all original tags and accessories attached. (Swimwear must also include hygienic liner in place)

Shipping fees will not reimbursed for returned purchases (otherwise the return is due to an error the staff made (ex: shipping wrong item, etc)

SALE / DISCOUNTED ITEMS are FINAL SALE and are NOT eligible for return/refund/exchange/store credit.

All returns must meet the following requirements:

  • Returned product must be postmarked up to 14 days of the date your order was DELIVERED to qualify for a refund.
  • Product must not be worn, altered, damaged, or washed.
  • Merchandise must have all original tags and accessories attached.
  • Footwear must include the original shoe box, in its original condition.
  • When an item is returned, shipping charges are not refunded or reimbursed--You are responsible for the costs of shipping any item back to The Shop. We recommend shipping using either USPS First Class or USPS Ground Advantage for the least expensive return shipping rates.

How should I send my returned purchase(s) back?

  1. Neatly repackage your items with receipt or order paperwork that came with your purchase (we need to be able to see your name and order number).
  2. Send back your return to us (at your expense) to the address below, using any method desired:
THE SHOP LAGUNA
ATTN: Online Returns
1020 S. Coast Hwy.
Laguna Beach, CA 92651

3. You can also initiate the return process thru your online account (if you have one) here: https://account.theshoplaguna.com/

    Return / Refund Processing Time

    If your return arrives in the 14-day return window and meets the guidelines above, your payment will be refunded to your original method of payment ASAP.
    *Keep in mind, some banks take 3-7 business days to post refunds.
    If you request an online gift card or exchange, please include a note with your return so we can do our best to accommodate your request.

    We will send a refund confirmation as soon as the return is processed.

    For any questions regarding our return policy please contact: getsalty@theshoplaguna.com