KEEN THE LABEL X THE SHOP.

Thank you for ordering with The Shop Laguna! We appreciate your business!

SHIPPING

As you place your order, your shipping costs will be automatically calculated for you based on your shipping address, and the method you choose. We will ship any method you prefer (most commonly used and most cost-efficient, is USPS Priority Mail). Shipping is FREE via USPS Priority Mail on USA orders $100+

If you prefer to ship via a method not listed on our website, please call us to complete your order over the phone at 949-715-8308.

We *typically* ship out orders either the day-of the order was placed, or the next business day (depending if order was submitted over the weekend/holiday).

**Please allow additional time for your order to be shipping during a sale, as we have a surplus of orders to pack.

ROUTE PACKAGE INSURANCE (OPTIONAL AT CHECKOUT)

By selecting Route+ Shipping Insurance at checkout and paying an additional fee between 1.5% - 5% of your order subtotal ($0.98 for orders under $100), your order will be protected from damage, loss, or theft. In the unfortunate event that your order never arrives or is broken or damaged upon arrival, you can easily file a claim with ROUTE+ and they will take the additional steps to reimburse you for lost/damaged packages.

TRACK YOUR ORDER

Once your package ships, you’ll receive  a shipping confirmation email that includes your tracking number. To check the status of your order, log into your account and select the order number you’d like to track, then click the tracking link that appears at the top of the page.

Please note: it may take up to 48 hours from the time the mail carrier scans your package to when tracking information is available. 

LOST & STOLEN PACKAGES

If you have not purchased the additional ROUTE+ shipping insurance for your order, we cannot be held responsible for lost and stolen packages, and will not refund or replace your order.

If your package has been lost or stolen, please contact the carrier directly. With USPS, you can file a Missing Mail Search, and you can also File a Claim to claim the $50 insurance included with Priority Mail, which we can do our best to assist you with, if needed.

LOCAL IN-STORE PICKUP
For our local customers, you can also choose IN-STORE PICKUP for free, and we will have your order ready the day your order is placed (usually within the hour!).

If you have any specific shipping requests or questions, please contact our E-Commerce Director, Kayla at: kayla@theshoplaguna.com or call the store at 949-715-8308.

Thank you for making your purchase with us here at The Shop.  More than anything, we want you to love your purchased goods. Website orders are eligible for a full refund to original payment method (excluding shipping fees), or online gift card, IF product(s) is returned within 14 days after the date that you your order was delivered.

Items that were purchased need to be returned in the same, "sellable" condition as when originally purchased. i.e: not washed, not worn, not damaged, and with all original tags and accessories attached.

SWIMWEAR MUST HAVE HYGIENIC LINER STILL IN PLACE.

SALE/DISCOUNTED ITEMS are FINAL SALE and are NOT eligible for return/refund/exchange/store credit.

Shipping fees will not reimbursed for returned purchases.

All returns must meet the following requirements:

• Product must be returned within 14 days of you receiving your order.
• Product must not be worn, altered, damaged, or washed.
• Merchandise must have all tags and accessories attached.
• Footwear must include the original shoe box, in its original condition.
• When an item is returned, shipping charges are not refunded. You are responsible for the costs of shipping any item back to The Shop. 

How should I send my purchases back for a refund?

1. Neatly repackage your items with receipt or order paperwork that came with your purchase.
   
2. Send back your return to us (at your expense) to the address below, using any method desired:

Returns + Refund Time

Any questions regarding our return policy, please contact: getsalty@theshoplaguna.com