Thank you for ordering with The Shop Laguna! We appreciate your business!
As you order, you will see your shipping costs automatically calculated for you based on your shipping address, and the method you choose. We will ship any method you prefer (most commonly used and most cost-efficient, is USPS).
We ship out your orders usually DAY OF order placement, or next business day (depending if order was submitted over the weekend or not).
We are not responsible for issues with orders not being delivered or lost. Once they have left our store, they are out of our hands. We can help you apply for a Missing Mail claim, but we are not responsible for items lost.
LOCAL IN-STORE PICKUP:
For our local customers, you can also choose LOCAL IN-STORE PICKUP for free, and we will have your order ready minutes after your order is placed.
If you have any specific shipping requests or questions, please contact our E-Commerce Director, Kayla, at: email@example.com
Thank you for making your purchase with us here at The Shop. More than anything, we want you to love your purchased goods. Website orders are eligible for a full refund to original payment method (excluding shipping fees), or online gift card, IF product(s) is returned within 14 days after the date that you your order was delivered.
Items that were purchased need to be returned in the same, "sellable" condition as when originally purchased. i.e: not washed, not worn, not damaged, and with all original tags and accessories attached.
SWIMWEAR MUST HAVE HYGIENIC LINER STILL IN PLACE.
SALE/DISCOUNTED ITEMS are FINAL SALE and are NOT eligible for return/refund/exchange/store credit.
Shipping fees will not reimbursed for returned purchases.
All returns must meet the following requirements:
- Product must be returned within 14 days of you receiving your order.
- Product must not be worn, altered, damaged, or washed.
- Merchandise must have all tags and accessories attached.
- Footwear must include the original shoe box, in its original condition.
When an item is returned, shipping charges are not refunded. You are responsible for the costs of shipping any item back to The Shop.
How should I send my purchases back for a refund?
Neatly repackage your items with receipt or order paperwork that came with your purchase.
- Send back your return to us (at your expense) to the address below, using any method desired:
The Shop Laguna
ATTN: Online Returns
1020 S. Coast Hwy.
Laguna Beach, CA 92651
Returns + Refund Time
If your return arrives in the 14-day return window and meets the guidelines above, your payment will be refunded to your original method of payment ASAP. *Keep in mind, some banks take 3-7 business days to post refunds.
We will send a refund confirmation as soon as the return is processed.
Any questions regarding our return policy, please contact: firstname.lastname@example.org